We offer a 100% Satisfaction Guarantee to our customers. We will refund your money if you are for any reason not satisfied with our product. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
However due to the nature of Ecommerce, there are certain items which can not be returned due to hygienic reasons.
To be eligible for a return, the item must be in it's original condition, unworn, unused i.e. in the same condition that you received it. The original packaging should also be intact.
To return your product, you should email us at firstname.lastname@example.org and we will provide you the return shipping instructions. To complete your return, we require a receipt or proof of purchase.
We offer 30 days return policy. There is no refund or exchange after 30 days.
Refunds (if applicable)
Upon receiving your returned product, we will send you an acknowledgement receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
This may take up to 10 days to be processed and is dependent upon our payment processor and your credit card company.
Please do not file a dispute with Paypal or Stripe as the internal investigation will delay the refund by at least 21 days until Paypal review.
Late refunds (if applicable)
It may it may take some time before your refund is officially processed and posted. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your
your bank. There is always processing time involved before a refund is posted. If you still have not received your refund yet, please contact us at email@example.com
Returned item shipping
You (customer) will be responsible for paying for your own shipping costs for returning your item. We do not refund shipping costs.
Please note, it may take for your exchanged product to reach us and it may vary depending on where you live,
When shipping an item over $75, please consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as it's not in our control.